LEARNING LABS BY BRIAN BROWN WORKS
Turn learning into work people can do.
Explore working examples of learning design. Start with First 30: onboarding practice for customer-facing service teams. These samples help HR and training leaders, managers, and organizations explore a custom learning project.
Free to tryOpen and start practicing
Same standard. Different learning problems.
Five Labs. Start with the first month.
OUR FLAGSHIP · NEW-HIRE ONBOARDING
First 30. Ready for the real work.
Take the role of a new service coordinator at fictional Juniper Field Services. Check procedures, make customer promises, set priorities, and hand work to a colleague. Your choices shape a connected practice case before you try a new shift independently.
First 30 — New Hire Readiness Lab · For customer-facing service teams
Enter First 30 →How this Lab is designed
Two first decisions guide practice order and support. Four coached situations include a promise-to-handoff case with different recovery tasks. Three new decisions follow independently. Revisions stay separate from first independent evidence; the workplace plan supports manager observation.
INSIDE YOUR FIRST MONTH
- Find your starting point.
- Practice a useful next move.
- Try a new shift independently.
- Observe and coach at work.
MANAGER CONVERSATIONS
Manager Performance Lab
Examine workplace evidence, revise your first read, and practice the conversation before it happens.
Launch Manager Lab →How this Lab is designed
Incomplete evidence leads to a first judgment. New information tests that judgment before a conversation and its consequences. A transfer prompt connects the case to real management work.
FRONTLINE YOUTH-PROGRAM JUDGMENT
Youth Program Staff Performance Lab
Practice difficult moments with young people, families, and colleagues, then carry the learning into supervisor coaching.
Launch Youth Lab →How this Lab is designed
A first read precedes six decision tools, coached practice, independent application, and targeted follow-up. Supervisor huddles and observation guides support transfer.
HOTEL BUSINESS LITERACY
Hotel Business Lab
Read operating signals, make a decision, and explain the tradeoff behind your next move.
Launch Hotel Lab →How this Lab is designed
Operating evidence, visual probes, decisions, and illustrative consequences build toward a concise Morning Meeting read. The practice models do not establish job readiness.
PATIENT ACCESS OPERATIONS
Patient Access Lab
Compare patient information, protect communication, and manage competing front-desk demands.
Launch Patient Access Lab →How this Lab is designed
Patient responses, readable records, and unresolved tasks change the next decision. Earlier choices affect the final surge and the reconstruction of the shift. Clinic data and policies are fictional.
How we choose the learning approach
Five problems. Five learning systems. One standard.
The decision and work context determine the practice.
- New-hire onboarding
- First decisions, supported practice, independent evidence, and manager observation.
- Manager conversations
- Evidence, judgment revision, and conversation consequences.
- Youth programs
- Decision tools, practice, independent application, and supervisor reinforcement.
- Hotel operations
- Operating signals, visual models, and business synthesis.
- Patient access
- Competing demands, persistent consequences, and shift reconstruction.
Imagine this built around your organization.
A custom project starts with your roles, approved standards, and recurring decisions. We shape the practice and support around the work.